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Shipping and Returns

 

SHIPPING/ RETURNS & EXCHANGES-

 

All orders will be shipped first class US mail with delivery confirmation. If you prefer something other than this, please contact us.

 

All of our jewelry is handmade when ordered, so please allow 2 to 3 business days for us to make it and ship it.  Feel free to contact us at any time to inquire about the status of your order.

 

All of our goods are handcrafted using the best quality materials we can find. All the gems we use are real. Therefore they may vary slightly by color, shape, size and stone. Every piece is unique! 

Luciam Designs is not responsible for returns or exchanges lost in transit, so for your protection, please make sure the item has some method of tracking.

If you would like to exchange your order please Contact Us within 5 days of receiving your package to let us know. Include in your contact email the item you would like to change it for.

Please ship the item with tracking to:

Luciam Designs

3810 east highland avenue

Phoenix, AZ 85018 

213-509-0910

 

 

Include in the package a note with:

  • Your Email Address & Phone #
  • Your Return Address

Please allow 7-10 days for processing. If there is a price difference in the exchange, we will contact you regarding the refund or send you an invoice for the extra funds. For first exchanges, we will ship the item back to you with First Class USPS mail at no additional cost.

 

 


 

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